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Experience shows that a survey software alone is not sufficient to manage the training evaluation process. Some key steps cannot be computerized. In order to optimize the response rate and to ensure a very high quality for the evaluations, the forMetris teams get involved at each step of the process.
forMetris proposes a phone demonstration to all new users.
The Internet interface is very simple to use. Indeed, some customers do not feel the need for such a demonstration. However, we recommend it as it is also an opportunity for us to show you the various options of the forMetris system, and the different actions you can carry out on your personal account on the interface, namely the analysis and monitoring tools.
During the first months of use, our teams are also at your disposal to help you manage the deployment of this new system.
To answer all the questions you might have, or to manage special situations, the forMetris teams are here to help you.
For example, our teams can carefully manage the reminders for high-level respondents, or adapt the evaluation schedule for trainings with specific constraints. We can also help you to define the training objectives so that they can be easily evaluated.
Phone calls to late respondents make it possible to significantly improve the evaluation quality when the response rate is too low.
forMetris has created sophisticated IT tools to manage very efficiently the high volume of evaluations carried out by our clients and the associated phone calls. Otherwise, these calls could be extremely time-consuming. In addition, it is often easier to remind people that their answers are needed when you do not know them directly.
Finally, the forMetris teams are always available to answer all the questions that the respondents might have about the evaluation process.
This best-in-class data collection process enables us to obtain a very high response rate both for the initial and follow-up evaluations.
The management of the whole process by the forMetris teams, from the sending out of the questionnaires to the production of the report, and also including e-mail and telephone reminders, means your training teams gain a substantial amount of time, and can therefore concentrate on the heart of their job.
If you need it, we can also help you to get the best results from this evaluation system.
The forMetris teams can assist you to identify all the improvement levers for your trainings or more generally to manage your training activities. Our analysis expertise and our experience drawn from the observation of many best practices in the training sector can allow you to go even further in the monitoring and the improvement of your training activities.
You can find additional information with the FAQ.
If you want more information about our solutions, feel free to contact us, we will be happy to help!